Support

Contacting us

We aim to respond within 1–2 business days. In every message, include:

• Which product you are writing about
• The email associated with your account, trial, or subscription, if you have one
• A description of the issue and any error message shown
• The date and time the issue occurred
• Screenshots if you have them

The sections below list what else helps for each product.

The Blue Luchador website

The card catalog at www.blueluchador.com. Tell us whether the issue is with search, comps, a card page, sign-in, or a photo you submitted. For sign-in, include which service you used: Google, Apple, Facebook, or X. For a photo, include the card it was for.

The catalog does not charge a fee, so there is nothing to bill or refund.

Policies: Privacy Policy, Terms of Use.

Luchador for iPhone

The easiest way to reach us is Contact Support in the app's menu. It starts an email that already includes your Support ID, app version, iOS version, and plan, so we can find your account even if you never signed in. Keep that information in the email. Tell us whether the issue is with:

• Screen broadcasting: starting or stopping it, or it stopping on its own
• The Luchador bar (Live Activity) on your Lock Screen or Dynamic Island
• Scans, card identification, or comps, and which livestream app you were watching
• Sign in with Apple or your scan history

Subscriptions and refunds

Luchador for iPhone subscriptions are purchased and billed through Apple's App Store, so we never see your payment details. To manage or cancel a subscription, open your iPhone's Settings, tap your name, then Subscriptions. To request a refund, go to reportaproblem.apple.com; Apple decides App Store refunds under its own policies. For a question about scan allowances or a plan not showing as active, email us with the date of purchase and the plan name.

Policies: Privacy, Terms.

Luchador — Card Price Lookup (Chrome extension)

For a problem with the extension, include your Chrome version and which livestream site you were on. Tell us whether the issue is with a scan, card identification, comps, or signing in.

Subscriptions and refunds

The extension is billed through our payment provider, not through Chrome. For a billing, subscription, or refund question, include the date of the charge, the last four digits of the card used if you have them, and a brief description of the issue.

Policies: Privacy, Terms, Refunds, Acceptable Use.

Decoy — Live Break Assistant (Chrome extension)

For a problem with the extension, include your Chrome version and which livestream marketplace you were on. Tell us whether the issue is with capturing the break, the checklist, chat or Expert Answers, or your live break and Expert Answer limits.

Subscriptions and refunds

The extension is billed through ExtensionPay, and Stripe processes the payment. You can cancel through ExtensionPay at any time. For a billing, subscription, or refund question, include the date of the charge, the last four digits of the card used if you have them, and a brief description of the issue.

Policies: Privacy, Terms, Refunds, Acceptable Use.