Decoy — Live Break Assistant

Refund Policy

Last updated September 14, 2026

This Refund Policy applies to subscription plans and trials for Decoy — Live Break Assistant operated by Blue Luchador LLC.

1. Subscription Plans

Decoy is offered on a recurring subscription basis with usage-based tiers. Plans may be billed monthly or annually.

Each plan includes defined usage limits per billing cycle, such as a number of live breaks and Expert Answers.

Billing occurs in advance on a recurring basis unless canceled.

2. Trials

We may offer a limited free trial (for example, a short period with a small number of live breaks and Expert Answers).

Trials do not require a paid subscription. There is no refund for a free trial.

Unused trial usage expires when the trial ends and does not convert into a paid plan.

3. Usage Tiers

Each paid subscription tier includes a specific amount of usage per billing period.

  • Usage does not roll over to future periods.
  • Unused usage is forfeited at the end of each billing cycle.
  • Downgrades or cancellations do not result in prorated refunds for unused usage.

4. Refund Eligibility

Because the Service provides immediate access to proprietary functionality and catalog data, subscription fees are generally non-refundable.

However, refunds may be issued at our sole discretion in limited circumstances, including:

  • Duplicate charges
  • Billing errors
  • Verified technical failures preventing access to the Service

Refund requests must be submitted within 7 days of the charge.

5. Non-Refundable Situations

Refunds will not be issued for:

  • Failure to cancel before renewal
  • Partial billing periods, including unused time on annual plans
  • Unused usage within a billing cycle
  • Dissatisfaction after use of the Service
  • Expiration of a free trial
  • Account suspension or termination due to violation of the Terms of Service or Acceptable Use Policy
  • Usage exceeding plan limits prior to cancellation

6. Chargebacks and Payment Disputes

Initiating a chargeback without first contacting support may result in:

  • Immediate suspension or termination of the account
  • Permanent restriction from future use

We reserve the right to dispute fraudulent or abusive chargebacks.

7. Cancellation

You may cancel your subscription at any time through your billing provider (ExtensionPay).

Cancellation prevents future renewals but does not retroactively refund prior charges.

You will retain access to your plan features until the end of the current billing cycle.

8. Plan Changes

If you upgrade your plan, changes may take effect immediately and may result in a prorated charge.

If you downgrade your plan, the change may take effect at the next billing cycle.

9. Contact

For billing or refund inquiries:

support@blueluchador.com

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